Delete your Raqeto account

Delete in the app

• Open Raqeto (web, Telegram or Android) and sign in.
• Go to Profile and tap the settings icon.
• At the bottom of Settings, choose Delete account.
• Type the confirmation word shown in the dialog (DELETE) and confirm.

Deletion happens immediately. You are signed out on all devices.

Ask us by email

If you cannot sign in, write to support@raqeto.app with the subject “Delete my Raqeto account”. Send it from the email address linked to your account, or tell us your Raqeto name and Telegram username so we can find the account.

We confirm that the request comes from the account holder by replying to the linked email address or by asking you to confirm in the app. We never ask for passwords, login codes, or Google or Telegram tokens. We complete the request within one month.

What is deleted

• Name, username, email, Telegram and Google links, profile photo and language.
• Player profile, level questionnaire, rating history and settings.
• All sign-in sessions, push notification registrations and email login codes.
• Your chat messages, notifications, invitations and club memberships.
• Activity statistics and clubs’ private notes about you.
• Your names and contacts in clubs’ bookings, orders and payment records.
• Future bookings you made are cancelled, and you are withdrawn from tournaments that have not started.
• Player-matching settings, city and travel dates, training registrations and invitations, the log of checks of your rating.
• If you are a coach: scheduled sessions are cancelled; your student list, guests, invitation links and the rating checks you made are deleted.

What is kept and why

• Results of played matches, finished tournaments and past bookings stay in the shared history so that other players’ standings and ratings remain correct. They are shown as “Deleted player” and are no longer linked to your name or contacts, but they keep an internal account number.
• Amounts, dates and payment methods in clubs’ records stay for the clubs’ accounting, without your name.
• Booking restrictions a club has set are kept while they are in force, and moderation records for 12 months after deletion, to prevent repeated abuse.
• A record of the deletion (internal account number and time) is kept for 90 days so that deleted accounts are not restored from backups.
• Copies may remain in server logs for up to 14 days and in encrypted backups until they are overwritten, within 35 days.

Club owners

An account that owns a club cannot be deleted until ownership is transferred: open the club, go to the team section and transfer ownership to another member. If there is nobody to transfer it to, write to support@raqeto.app and we will agree how to close the club.

Guests recorded by a club or coach

If a club entered your name or contacts in its CRM and you do not have a Raqeto account, ask the club or write to support@raqeto.app with the club’s name and how you were recorded. We remove your name, contacts and notes from that club’s records; amounts and dates stay for the club’s accounting.

If a coach added you to a training session as a guest, contact the coach or write to support@raqeto.app — we will delete your name and contact.

Other services

Messages that were already delivered to you in Telegram or by email stay in those services. Deleting your Raqeto account does not delete your Google or Telegram account.